Aide

Features of Aide

• Automated Intent Detection: Aide automatically detects customer intents to help solve recurring issues.
• Inbound Analytics: Aide provides visual aids to see every customer message, conversation, and category your customers contact you about. It also offers semantic analytics to see how topics and contact reasons shift over time based on customer's underlying intents.
• AI Assist: Aide brings AI suggestions to save your team from manually looking up knowledge. It surfaces knowledge in Front and Zendesk to help you respond faster with less effort.
• Automated Tagging: Aide's models identify contact reasons with high accuracy and label conversations.
• Knowledge Surfacing: Aide preemptively surfaces solutions for each issue based on what the user is asking.
• Automations: Aide allows you to automate mundane tasks to allow your team to focus on what truly matters.
• Customer Lifecycle: Aide provides a full picture of your interactions with every customer throughout history.
• Knowledge Management: Aide helps you organize and share knowledge. It allows you to create step-by-step solutions for common issues and keep your macros and shortcuts updated and synchronized across platforms.

Benefits of Aide

• Visualize Issues: Pinpoint opportunities for improvement and what would have the biggest impact on user success and satisfaction.
• Validate Impact: Verify how the changes you make to your upstream processes affect your customers.
• Knowledge on Tap: Access every bit of knowledge your organization has for quick resolution and happy customers.
• Faster Onboarding: Aide helps your agents become effective and self-sufficient from day one.
• Stay Organized: Keep all of your response templates and processes neatly categorized and accessible.
• Import Existing Knowledge: Aide automatically imports your response templates from Front and Shortcuts and Macros from Zendesk.

Who Aide is useful for

• Customer Support Teams: Aide can help customer support teams automate their operations and provide faster, more accurate responses to customer inquiries.
• Operations Teams: Aide can help operations teams streamline their processes and improve efficiency.
• Product Teams: Aide can provide valuable insights into customer behavior and intent, helping product teams improve their offerings.
• New Agents: Aide can help new agents become effective and self-sufficient from day one.

In conclusion, Aide is a powerful AI tool that can automate customer support operations, provide valuable insights, and improve efficiency across various teams. Its features like automated intent detection, inbound analytics, AI assist, and knowledge management make it a valuable asset for any organization looking to improve their customer support and operations.