Botsonic
Botsonic is a powerful AI chatbot that instantly resolves 80% of support queries, reduces ticket volume, and provides precise responses. It allows you to create a chatbot that embodies your brand and ensures seamless omnichannel conversations. With its ability to ingest content from diverse sources and maintain security, Botsonic is a valuable tool for transforming customer support, revolutionizing ecommerce experiences, and supercharging lead generation.
Features of Botsonic
- Instantly resolve 80% of your support queries: Botsonic leverages Generative AI models like GPT-4 to provide secure, precise responses, resolving customer inquiries and instantly reducing your team’s ticket volume.
- Craft a chatbot that embodies your brand: Create an AI chatbot that understands and reflects your brand voice. Customize branding, colors, copy, images, and more for a personalized touch.
- Seamless omnichannel conversations: Botsonic ensures uninterrupted conversations across platforms including Embeddable Widgets, WhatsApp, Slack, Telegram, and more.
- Instant answers from diverse sources: Botsonic ingests content seamlessly from various sources including Files, Zendesk Help Center, and any public URL for comprehensive responses.
- Trustworthy, secure and focused: With built-in safeguards, Botsonic strictly uses your support content to answer questions, eliminating off-topic conversations and misleading responses.
Benefits of Botsonic
- Major deduction in support volume: Experience elevated satisfaction, drastically reduced costs, and empowered self-service with Botsonic.
- Boost in CSAT: Botsonic can help increase customer satisfaction by 60%.
- Decrease in costs: Botsonic can help decrease support costs by 80%.
- Increase in ESAT: Botsonic can help increase employee satisfaction by 100%.
- Queries self-served: Botsonic can help self-serve 75% of customer queries.
Who Botsonic is useful for
- Customer Support Teams: Botsonic can handle 1000+ chats simultaneously, provide 24/7 customer service with immediate responses, save time for human agents to tackle complex issues, and offer personalized human-like conversations.
- Ecommerce Businesses: Botsonic can provide personalized product recommendations, reduce cart abandonments, facilitate easy checkouts and shipment tracking, offer personalized offers and promotions, and handle inventory queries.
- Lead Generation Teams: Botsonic can collect contact information, engage with potential customers, facilitate easy upselling and cross-selling, and nurture leads with immediate follow-ups.
In conclusion, Botsonic is a powerful AI chatbot that can transform your customer support, revolutionize your ecommerce experience, and supercharge your lead generation. With its ability to provide instant, precise responses, embody your brand voice, ensure seamless omnichannel conversations, ingest content from diverse sources, and maintain a focus on security and relevance, Botsonic is a valuable tool for any business looking to leverage the power of AI.