Caffeinated CX
Caffeinated CX is a powerful AI tool that automates support processes, including drafting responses, triaging tickets, suggesting macros, and more. It integrates seamlessly with popular support desks and can match your brand tone. With Caffeinated CX, support teams can improve efficiency, achieve faster resolution times, and enhance customer satisfaction.
Features of Caffeinated CX
- Autodraft responses: Caffeinated CX can automatically draft responses based on previous answers, saving time and ensuring consistency.
- Auto triage tickets: The tool can automatically categorize and prioritize support tickets, streamlining the support process.
- Macro suggestions: Caffeinated CX can suggest the most relevant macro based on the customer's question, eliminating the need to memorize macros.
- AI Chat: The tool can serve as a tier 1 support, answering 39% of inquiries itself.
- Integration with support desks: Caffeinated CX can natively integrate with every support desk, including Zendesk, Hubspot, Salesforce, Freshdesk, and Zoho.
- Brand tone matching: The tool can match your brand tone, ensuring on-brand responses.
- Support functions: Caffeinated CX can perform support functions like cancel/refund orders.
- Commerce stack or CRM connection: The tool can connect to any commerce stack or CRM.
- Customer sentiment understanding: Caffeinated CX can understand customer sentiment and satisfaction, providing valuable insights.
Benefits of Caffeinated CX
- Quicker Full Resolution Time: Caffeinated CX can help achieve a 45% quicker full resolution time.
- On-brand responses: The tool ensures 100% on-brand responses.
- Deflection Rate: Caffeinated CX can help achieve a 29% deflection rate.
- 24/7 AI Availability: The tool offers 24/7 AI availability, ensuring constant support.
- Higher Satisfaction Scores: Caffeinated CX can help achieve 37% higher satisfaction scores.
- Faster response time: The tool can help achieve a 59% faster response time.
- Pay for usage: Caffeinated CX is priced based on usage, meaning there are no annual contracts or price per user.
Who Caffeinated CX is useful for
- Support Teams: Caffeinated CX is useful for support teams looking to streamline their processes and improve efficiency.
- Businesses with high ticket volumes: Businesses that handle a large number of support tickets can benefit from the auto triage and autodraft response features.
- Companies using CRM or commerce stacks: Companies that use CRM or commerce stacks can benefit from the tool's ability to connect to any commerce stack or CRM.
- Businesses seeking to improve customer satisfaction: The tool's ability to understand customer sentiment and satisfaction can help businesses improve their customer service.
In conclusion, Caffeinated CX is a powerful AI tool that can supercharge support teams with its ability to autodraft responses, auto triage tickets, suggest macros, and more. Its integration capabilities, brand tone matching, and customer sentiment understanding make it a versatile tool for any business seeking to improve their support processes and customer satisfaction.