context

Features of Context

• AI-Powered Chat: Context is an AI-powered chat tool that turns your existing knowledge base into an automated 24/7 tech support bot.
• Deflect Inquiries: The tool is designed to deflect 50% of inquiries, employing smart, automated, and precise responses, effectively reducing the need for human intervention.
• Eliminate Repetition: Context can fully automate replies to frequently asked questions, allowing you to focus on unique customer inquiries.
• Understand Your Users: The tool helps you uncover real user queries to enhance both your product and its accompanying documentation.
• Import Docs from Any Data Source: Context allows you to import your docs from any data source, whether it's stored on websites, PDFs, GitHub repos, wikis, or even YouTube videos.
• Install Bots Where Your Customers Are: You can install a Context bot easily on any website, app, Slack, or Discord.
• Provide 24/7 Automated Tech Support: With Context, you can track queries, assess feedback, and refine documentation.
• GPT-4 Enabled: Context uses the most powerful LLM available to answer any technical question.
• Multi-Source: The tool allows you to import data from various sources at once for any bot.
• Teammates: You can invite your entire team to use your Context workspace together.
• Citations: All responses come with their source attached, so users can dig deeper.
• Preloaded Questions: Your bot can come pre-loaded with FAQs for users to click.
• Response Ranking: Responses can be marked as helpful or unhelpful by users.
• Site Embed: You can put Context directly on your site with one simple script.
• Discord & Slack: Context can be effortlessly installed directly into Slack or Discord channels.
• API: Connect the API to send queries and receive responses programmatically.
• Revisions: Enhance accuracy and speed by fine-tuning and caching responses.

Benefits of Context

• Efficient Customer Support: Context provides an efficient way to manage customer support by automating responses to frequently asked questions.
• 24/7 Availability: With Context, your customers can get support anytime, anywhere, as it provides 24/7 automated tech support.
• Improved User Understanding: By uncovering real user queries, Context helps you understand your users better and enhance your product and documentation accordingly.
• Reduced Workload: By deflecting 50% of inquiries and eliminating repetition, Context significantly reduces the workload of your support team.
• Team Collaboration: Context allows your entire team to work together in the same workspace, promoting collaboration and efficiency.
• Enhanced Accuracy: With features like response ranking and revisions, Context ensures the accuracy and speed of responses.

Who Context is useful for

• Businesses with a Large Customer Base: Businesses that receive a large number of customer inquiries can use Context to automate responses and reduce the workload of their support team.
• Tech Companies: Tech companies can use Context to provide 24/7 tech support to their customers.
• Teams Using Slack or Discord: Teams that use Slack or Discord for communication can install Context directly into their channels for easy access.
• Companies with a Diverse Knowledge Base: Companies that have their documentation stored in various sources can use Context to seamlessly integrate all their content.

In conclusion, Context is a powerful AI tool that can revolutionize the way businesses handle customer support. By automating responses, providing 24/7 support, and uncovering real user queries, Context not only enhances customer satisfaction but also reduces the workload of the support team. Whether you're a tech company, a large business, or a team using Slack or Discord, Context can be a valuable addition to your customer support strategy.