Cresta
Cresta is a comprehensive AI tool that offers real-time coaching, performance visibility, and insights from conversational data. It uses generative AI to improve business outcomes and can automate repetitive conversations. Cresta is beneficial for sales teams, customer care teams, contact center managers, and various industries. It enhances sales efficiency, provides improved business insights, and boosts agent effectiveness.
Features of Cresta
- Real-time coaching: Cresta provides real-time coaching to improve agent efficiency and effectiveness.
- Performance visibility: The tool offers 100% visibility into team performance, allowing for accelerated coaching.
- Insights from conversational data: Cresta uncovers customer insights and trends from conversational data.
- Virtual Agent: The tool can discover and automate the most common interactions.
- Generative AI: Cresta uses generative AI to improve business outcomes and narrow the gap between top and bottom performers.
- Automation: Cresta can strategically find and replace repetitive conversations with chatbots backed by customer insights.
Benefits of Cresta
- Increased sales efficiency and effectiveness: Cresta helps teams build and follow bespoke playbooks that improve business outcomes.
- Improved business insights: The tool provides visibility into business trends as they emerge, enabling smarter and faster business decisions.
- Enhanced coaching and quality assurance: Cresta measures team performance on all conversations and coaches the performance gaps that matter.
- Boosted agent effectiveness and efficiency: Cresta equips every agent with the AI-powered coaching and assistance they need to perform like a top performer.
- Efficiency through automation: The tool can replace repetitive conversations with chatbots, increasing overall efficiency.
Who Cresta is useful for
- Sales Teams: Cresta can arm sellers with high-performing personalized coaching that grows revenue faster.
- Customer Care Teams: The tool can help customer advocates deliver better customer experiences with real-time guided responses.
- Contact Center Managers: Cresta can elevate contact center managers by providing them with outcome-oriented coaching and business insights.
- Industries: Cresta can be beneficial for various industries including Automotive, Retail, Telecom, Airlines, Finance, Insurance, and Travel & Hospitality.
In conclusion, Cresta is a comprehensive AI tool that offers real-time coaching, performance visibility, and insights from conversational data. It uses generative AI to improve business outcomes and can automate repetitive conversations. Cresta is beneficial for sales teams, customer care teams, contact center managers, and various industries. It enhances sales efficiency, provides improved business insights, and boosts agent effectiveness.