Forethought
Forethought is a powerful AI tool that streamlines customer support processes, increases agent productivity, and improves customer satisfaction. Its generative AI platform, SupportGPT™, maximizes efficiency and ROI for support teams in various industries. With features like autonomous customer support, instant case enrichment, and generative AI assistance, Forethought automates and optimizes the entire support ticket lifecycle.
Features of Forethought
- Generative AI Platform: Forethought uses a generative AI platform, SupportGPT™, which is powered by Large Language Models (LLMs) and fine-tuned on your own data to maximize efficiency and ROI for support teams.
- Autonomous Customer Support: Forethought offers autonomous, automatic policy creation and ticket resolution across multiple channels.
- Instant Case Enrichment: The tool can instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.
- Generative AI Assistance: Forethought harnesses the power of generative AI to ramp agents faster and empower them with relevant knowledge and suggested responses.
- Workflow Optimization: The platform uses generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost.
Benefits of Forethought
- Lower Cost per Ticket: Forethought helps to reduce the cost per ticket by automating policy creation and ticket resolution.
- Faster Time to Resolution: The tool enables faster time to resolution by enriching cases with sentiment and intent, prioritizing and routing based on urgency, and providing agents with relevant knowledge and suggested responses.
- Higher Agent Productivity: By providing agents with relevant knowledge and suggested responses, Forethought increases agent productivity.
- Improved Customer Satisfaction: The platform's ability to instantly resolve common customer service tickets can lead to happier customers.
- Real-Time Performance Tracking: Forethought allows you to track performance in real time, helping you to identify and resolve gaps quickly.
Who Forethought is useful for
- E-commerce Businesses: Forethought can help e-commerce businesses by instantly resolving common customer service tickets, saving support costs, and boosting customer satisfaction.
- SaaS Companies: The tool can help SaaS companies by automatically resolving simple cases and instantly routing complex or high-priority support inquiries to the right agent.
- FinTech Companies: Forethought can empower FinTech customers to self-serve and enable agents with the context they need to provide fast resolutions.
In conclusion, Forethought is a powerful AI tool that can streamline customer support processes, increase agent productivity, and improve customer satisfaction. Its generative AI platform, SupportGPT™, is designed to maximize efficiency and ROI for support teams across various industries, including e-commerce, SaaS, and FinTech. With its features such as generative AI assistance, autonomous customer support, and instant case enrichment, Forethought offers numerous benefits such as lower cost per ticket, faster time to resolution, higher agent productivity, improved customer satisfaction, and real-time performance tracking. It is particularly useful for e-commerce businesses, SaaS companies, and FinTech companies. Overall, Forethought's generative AI platform provides efficient and cost-effective customer support solutions for a wide range of industries.