Knowmax

Features of Knowmax

• Google-like search engine: Knowmax offers a powerful search engine that allows users to access relevant knowledge across various touchpoints instantly and effortlessly.
• Cognitive Decision Trees: This feature allows users to create simple, next best actions for mistake-proof customer service. It can be integrated with your CRM to deliver faster and personalized resolutions at scale.
• Visual Guides: Knowmax allows users to create visual how-to guides for any scenario, minimizing repetitive explanations. These guides can be shared in video format with customers.
• Omnichannel-ready knowledge base: This feature allows users to create self-help guides and distribute them to all digital channels, freeing up agents for more critical tasks.
• Learning Management: Knowmax provides a single source of truth that agents can access anytime, anywhere. It allows users to create process guides, documentation, and assessments to boost agent knowledge.
• Chrome Extension: With Knowmax’s chrome extension, users can open multiple tabs as needed. It allows tracking of customer names & IDs from CRM to respective chat windows, and easily manage multiple conversations simultaneously.
• AI Data Migration Engine: This feature speeds up the time to migrate content and minimizes the manual effort and potential errors involved in the process.

Benefits of Knowmax

• Improved Customer Engagement: Knowmax empowers CX teams and digital channels with AI-powered knowledge management capabilities, leading to improved customer engagement.
• Single Source of Truth: Knowmax allows users to ditch siloed knowledge and create a single source of truth, improving efficiency and effectiveness.
• Efficient Learning: Knowmax makes learning fast, efficient, and cost-effective with a single source of truth that agents can access anytime, anywhere.
• Improved Service Delivery: Knowmax has been observed to consistently improve overall service delivery across various channels, leading to a drop in AHT and outstanding CSAT.
• Content Migration: Knowmax ensures your knowledge is preserved and transferred without any hassle during content migration.

Who Knowmax is useful for

• Telecom Industry: Knowmax can be beneficial for telecom companies looking to improve their customer service and engagement.
• Banking Industry: Banks can use Knowmax to provide better customer service and manage their knowledge base more efficiently.
• Insurance Industry: Insurance companies can use Knowmax to create a single source of truth and improve their customer service.
• E-commerce Industry: E-commerce platforms can use Knowmax to create visual guides and self-help guides, improving customer engagement.
• Healthcare Industry: Healthcare providers can use Knowmax to manage their knowledge base and provide better service to their patients.

In conclusion, Knowmax is a powerful AI tool that offers a range of features to improve customer engagement and service delivery. It provides a single source of truth, allowing users to manage their knowledge base efficiently and effectively. Whether you are in the telecom, banking, insurance, e-commerce, or healthcare industry, Knowmax can be a valuable tool to enhance your customer service and engagement.