Level AI
Level AI is a powerful tool that enhances agent and QA team performance, improves customer service, and drives efficiency and compliance in the BPO industry. With real-time conversation monitoring, knowledge support, and customizable scorecards integrated with AI analytics, Level AI is trusted by customer service leaders worldwide. It is particularly beneficial for contact centers, the BPO industry, customer service leaders, and QA teams.
Features of Level AI
- Real-time conversation monitoring and assist: Level AI provides deep conversation understanding and rich enterprise integrations.
- Real-time knowledge support: The tool supports agents with the right answers from across the enterprise.
- Customizable scorecards integrated with AI analytics: Level AI allows you to review, score, and analyze agent performance with an integrated AI-driven QA flow.
- Multiple integrations: Level AI can be connected to your current solution as it automatically integrates with apps from across your tech stack.
- Compliance certifications: Level AI satisfies the requirements for GDPR, HIPAA, SOC 2, PCI, and ISO 27001 compliance.
Benefits of Level AI
- Improved agent and QA team performance: Level AI augments your agent and QA team performance with an intelligence system for the modern contact center.
- Enhanced customer service: The tool is trusted by customer service leaders across the world, indicating its effectiveness in improving customer service.
- Increased efficiency and compliance in the BPO industry: Level AI is your partner in driving performance, efficiency, and compliance in the BPO industry.
- Empowered QA team: The tool empowers your QA team with 3X better call selection and 5-10X faster reviews.
- Real-time answers to customer questions: Level AI provides real-time answers to customer questions from across the enterprise stack.
Who Level AI is useful for
- Contact centers: Level AI is particularly beneficial for contact centers looking to augment their agent and QA team performance.
- BPO industry: The tool is useful for the BPO industry as it helps in driving performance, efficiency, and compliance.
- Customer service leaders: Level AI is trusted by customer service leaders across the world, making it a valuable tool for anyone in a customer service leadership role.
- QA teams: The tool is beneficial for QA teams as it empowers them with better call selection and faster reviews.
In conclusion, Level AI is a powerful tool that offers a suite of features designed to enhance the performance of agents and QA teams, improve customer service, and drive efficiency and compliance in the BPO industry. Its ability to provide real-time conversation monitoring, knowledge support, and customizable scorecards integrated with AI analytics makes it a valuable asset for contact centers, customer service leaders, and QA teams. With Level AI, you can unlock the full potential of your contact center and deliver exceptional customer experiences.