Tidio
Generate more sales with Tidio, the ultimate customer service platform offering live chat boosted with chatbots. Trusted by 300k+ businesses worldwide. Tidio is a top-rated platform for small and medium businesses to grow sales through outstanding customer service. Make customer experience your competitive advantage.
Features of Tidio
- Live chat: Engage with website visitors in real time through the live chat widget. Provide immediate support and answer customer questions efficiently.
- Helpdesk: Manage all customer chats with Tidio's helpdesk tools. Turn conversations into tickets, assign them to the relevant team members, set priorities, and add notes for better organization and follow-up.
- Multichannel: Connect your account to Tidio Multichannel and view all your WhatsApp, Messenger, Instagram, email, and live chat messages in one panel. Simplify your communication and stay connected across different channels.
- Analytics: Make data-driven decisions with Tidio's analytics feature. View conversation-related metrics and assess your team's performance to continuously improve your helpdesk system.
- Chatbots: Automate customer interactions and generate leads with Tidio's chatbot feature. Choose from 35+ pre-defined chatbot templates, set up custom greetings for visitors, and recommend products or offer discounts to increase conversions.
- Lyro: Answer customer questions in seconds with Lyro AI. This conversational AI feature uses natural language processing to provide accurate responses, freeing up your agents to handle more complex tickets.
- Reply Assistant: Let Tidio's Reply Assistant take care of customer messages with a conversational AI that sounds human. Reply Assistant can answer up to 70% of customer questions, ensuring faster response times and efficient customer support.
- Integrations: Tidio seamlessly integrates with popular platforms like Shopify, WordPress, and all other platforms and apps, allowing you to connect and streamline your workflows.
Benefits of Tidio
Benefit 1: Enhanced customer service: Tidio helps you offer great customer service with live chat and helpdesk tools. Engage with customers in real time, provide immediate support, and manage all your conversations efficiently.
Benefit 2: Sales growth and support automation: Tidio's chatbot feature and live chat functionality enable you to automate customer interactions, generate leads, and reduce cart abandonment. Engage website visitors, offer personalized discounts based on their activity, and turn conversations into sales opportunities.
Benefit 3: Improved effectiveness with AI: With Tidio's Lyro and Reply Assistant, you can optimize your customer support process. Lyro AI answers customer questions with natural conversations, freeing up your agents to focus on complex issues. Reply Assistant ensures faster response times and helps you handle a higher volume of customer messages.
Benefit 4: Streamlined integration: Tidio integrates seamlessly with popular platforms like Shopify and WordPress, as well as all other platforms and apps. This allows you to connect Tidio with your existing tools and workflows, making it easier to manage your customer service and support operations.
Who Tidio is useful for
Who 1: E-commerce businesses: Tidio's features, such as live chat, chatbots, and integrations with popular e-commerce platforms like Shopify, make it highly valuable for online stores. Improve customer service, generate leads, and streamline your support process with Tidio.
Who 2: Customer support teams: Tidio's helpdesk tools, chatbots, and AI-powered features enable customer support teams to provide efficient and effective support. Automate repetitive tasks, handle a higher volume of customer inquiries, and improve response times with Tidio.
Who 3: Businesses seeking better customer engagement: Tidio's live chat and chatbot functionalities help businesses engage with their website visitors and offer personalized support. Engage with customers in real time, build relationships, and increase customer satisfaction with Tidio's tools.
Who 4: Companies looking for workflow optimization: Tidio's integrations with various platforms and apps allow businesses to streamline their workflows. Connect Tidio with your existing tools to centralize communication channels and improve efficiency.
In conclusion, Tidio is a powerful AI-powered customer service platform that offers features like live chat, chatbots, helpdesk tools, analytics, and integrations. It helps businesses enhance customer service, automate support processes, and improve overall efficiency. Tidio is valuable for e-commerce businesses, customer support teams, businesses looking for better customer engagement, and those seeking workflow optimization.